CLIENT SERVICE AGREEMENT

This agreement outlines the terms and conditions for the Nutrition Clarity Analysis and Clarity+ services provided by Leo Loves Nutrition. By purchasing and participating in the service, the client acknowledges and agrees to the terms outlined below.

1. Service Overview

Nutrition Clarity Analysis

The Nutrition Clarity Analysis is a personalised review of the client's dietary intake and nutrition habits. The service is designed to provide educational insights into the client's current intake and identify potential nutritional gaps, imbalances, strengths, and areas for improvement.

The service may include:

• analysis of submitted dietary intake data
• macronutrient and calorie diagnostics
• micronutrient and dietary quality insights
• identification of potential nutritional gaps
• personalised food and nutrition recommendations
• a personalised Nutrition Clarity Analysis Report

The exact recommendations provided will depend on the information submitted by the client.

Clarity+

Clarity+ is the premium version of the Nutrition Clarity Analysis.

In addition to everything included in the Nutrition Clarity Analysis, Clarity+ includes:

• a personalised 30-minute Review Call to discuss the results
• personalised calorie and macronutrient targets where appropriate
• energy, fullness and consistency guidance
• personalised meal structure and food guidance
• supermarket and product suggestions where appropriate
• follow-up WhatsApp support for 7 days following the Review Call

2. Service Process and Client Responsibilities

To receive the Nutrition Clarity Analysis, clients are required to provide the requested dietary information.

This may include dietary recalls, food tracking information, MyFitnessPal data, screenshots, or other information requested by Leo Loves Nutrition.

The client is responsible for providing accurate and complete information to the best of their knowledge.

The analysis and recommendations are based on the information provided. Incomplete, inaccurate, or misleading information may affect the accuracy and usefulness of the Nutrition Clarity Analysis.

Clients are responsible for completing the required steps and providing the requested information in a timely manner.

Delays in submitting information may delay the delivery of the service.

3. Audit Call

Before the final report is completed, the client may be invited to book an Audit Call.

The purpose of the Audit Call is to review the submitted information, clarify any gaps or uncertainties, and ensure Leo Loves Nutrition has sufficient information to complete the Nutrition Clarity Analysis.

The Audit Call is not a substitute for medical advice, diagnosis, or treatment.

Clients are responsible for booking and attending the call where required.

4. Report Delivery

The personalised Nutrition Clarity Analysis Report will be prepared following receipt and review of the required information.

The report will be based on the dietary information provided by the client and the information discussed during the Audit Call where applicable.

Delivery times may vary depending on the completeness of the information submitted and the complexity of the analysis.

Any estimated delivery timeframe is provided as a guide and may be adjusted where additional clarification or information is required.

CLARITY+ ADDITIONAL TERMS

5. 30-Minute Review Call

Clients who purchase Clarity+ are entitled to one personalised 30-minute Review Call.

The purpose of this call is to:

• walk through the Nutrition Clarity Analysis results
• explain key findings
• provide context around recommendations
• answer questions relating to the report
• provide guidance on implementing the recommendations

The Review Call must be booked and completed within one calendar month of the client receiving their final Nutrition Clarity Analysis Report.

For example, if the report is delivered on 10 October, the Review Call must be completed by 10 November.

If the client does not book and complete the Review Call within this timeframe, the included Review Call may expire.

Extensions may be considered at the discretion of Leo Loves Nutrition but are not guaranteed.

6. Missed or Rescheduled Review Calls

Clients are responsible for attending their scheduled Review Call.

If the client needs to reschedule, reasonable notice should be provided.

Where a client fails to attend a scheduled Review Call without notice, the call may be considered used and may not be rescheduled.

Leo Loves Nutrition may, at its discretion, offer an alternative appointment where availability allows.

7. Follow-Up WhatsApp Support

Clarity+ includes follow-up WhatsApp support for 7 days following the completed 30-minute Review Call.

This support is intended for:

• clarification of recommendations
• reasonable follow-up questions about the report
• guidance on implementing the recommendations
• questions directly related to the Nutrition Clarity Analysis and Review Call

The 7-day support period begins on the date the Review Call takes place.

For example, if the Review Call takes place on Monday, the support period will end 7 days later.

WhatsApp support is not intended to provide continuous coaching, ongoing meal plan updates, real-time responses, or unlimited nutrition support.

8. Communication and Response Times

Leo Loves Nutrition aims to respond to WhatsApp messages and other client communications as soon as reasonably possible.

However, responses are not guaranteed immediately.

Normal working hours are Monday to Friday, 9am–5pm UK time, excluding weekends and public holidays unless otherwise stated.

Clients should not expect responses outside of these working hours.

Messages may be responded to when reasonably possible during working hours, depending on workload and availability.

WhatsApp support is not an emergency service.

9. Nutrition Clarity Guarantee

Leo Loves Nutrition aims to provide a thorough, personalised and useful analysis based on the information submitted.

If, after receiving the completed Nutrition Clarity Analysis Report, the client believes that a significant part of the purchased service has not been delivered as described, they should contact Leo Loves Nutrition directly to explain their concern.

Where appropriate, Leo Loves Nutrition will review the concern and may provide reasonable clarification, corrections, or amendments to the report where information has been misunderstood, omitted, or incorrectly interpreted.

The guarantee applies to the delivery of the agreed service and does not guarantee specific health, body composition, weight loss, performance, energy, or other outcomes.

The usefulness and results of recommendations depend partly on the accuracy of the information submitted and the client's individual circumstances and implementation.

10. Personalised Nature of the Service

The Nutrition Clarity Analysis and Clarity+ services are personalised services.

The analysis, report, recommendations, and guidance are prepared specifically using the information provided by the client.

Clients acknowledge that recommendations are individual to them and should not be copied, shared, or relied upon by another person.

11. No Guaranteed Results

Leo Loves Nutrition does not guarantee specific outcomes.

Potential outcomes may include:

• improved understanding of dietary intake
• identification of nutritional gaps
• improved awareness of food choices
• improved meal balance
• improved understanding of calorie or macronutrient intake where appropriate
• improved understanding of factors that may influence energy, fullness, consistency, or nutritional intake

Individual outcomes will vary.

The service does not guarantee weight loss, body composition changes, improved health outcomes, or any other specific result.

12. Payment and Refunds

Payment is required according to the option selected at checkout.

Due to the personalised nature of the service, work may begin following purchase and/or once the client submits the required information.

Once personalised analysis, review, report preparation, or other bespoke work has commenced, refunds may not be available except where required by applicable law.

Refunds will not normally be issued due to:

• change of mind after personalised work has commenced
• failure to submit requested information
• delays caused by the client
• failure to book the included Audit Call or Clarity+ Review Call
• failure to implement recommendations
• dissatisfaction with a particular outcome where the agreed service has been delivered

Any concerns should be raised directly with Leo Loves Nutrition before initiating a payment dispute.

Nothing in this agreement affects statutory consumer rights.

13. Cooling-Off Period and Early Service Delivery

Where applicable under UK consumer law, clients purchasing services remotely may have cancellation rights.

By purchasing the Nutrition Clarity Analysis or Clarity+ service and requesting or submitting information for the service to begin, the client acknowledges that they may be requesting the commencement of personalised service delivery before the end of any applicable cancellation period.

Where legally applicable, clients may be asked to expressly acknowledge that personalised services may begin before the end of the cancellation period and that their cancellation rights may be affected once the service has been fully performed or personalised work has commenced, in accordance with applicable law.

Nothing in this agreement is intended to remove or restrict any statutory rights that cannot legally be excluded.

14. Client Data and Information

To provide the Nutrition Clarity Analysis and Clarity+ services, Leo Loves Nutrition may collect and process relevant personal information provided by the client.

This may include:

• dietary intake information
• food tracking data
• body weight or measurements where voluntarily provided
• lifestyle information
• health-related information relevant to the service
• goals and preferences

This information will be used for the purpose of providing the purchased nutrition service and handled in accordance with the Leo Loves Nutrition Privacy Policy and applicable data protection laws.

Clients should only provide information that is relevant to the service and that they are comfortable sharing for the purpose of receiving personalised nutrition guidance.

15. Health and Medical Disclaimer

The Nutrition Clarity Analysis and Clarity+ services provide nutrition education and lifestyle guidance.

The services do not provide medical diagnosis, treatment, or emergency care and do not replace advice from a doctor, registered healthcare professional, or other appropriately qualified medical professional.

Clients are responsible for seeking medical advice where appropriate.

If a client has a medical condition, complex health concern, eating disorder, suspected eating disorder, or other issue that may require specialist or medical support, they should seek appropriate professional advice.

Leo Loves Nutrition reserves the right to decline, pause, or refer a client where the requested service is not appropriate for their circumstances.

16. Intellectual Property

All reports, recommendations, guides, frameworks, resources, and materials provided by Leo Loves Nutrition remain the intellectual property of Leo Loves Nutrition unless otherwise stated.

Materials are provided for the client's personal use only.

Clients may not reproduce, distribute, sell, publish, share, or provide the materials to another person without written permission.

17. Communication and Conduct

Clients agree to communicate respectfully with Leo Loves Nutrition.

Leo Loves Nutrition reserves the right to suspend or terminate communication or services where a client engages in abusive, threatening, inappropriate, or seriously disruptive behaviour.

Where services have already been substantially or fully delivered, termination due to client conduct does not automatically create an entitlement to a refund.

18. Limitation of Liability

To the extent permitted by law, Leo Loves Nutrition is not liable for indirect or consequential losses arising from participation in the Nutrition Clarity Analysis or Clarity+ services.

Recommendations are based on the information provided by the client and should be considered alongside the client's individual circumstances.

Nothing in this agreement excludes or limits liability where such liability cannot legally be excluded or limited.

19. Privacy

The collection and use of personal information is governed by the Leo Loves Nutrition Privacy Policy.

Clients are encouraged to read the Privacy Policy before purchasing the service and before providing personal information.

20. Complaints and Dispute Resolution

If a client has a concern about the service, they agree to contact Leo Loves Nutrition directly and provide a reasonable opportunity for the issue to be reviewed.

Both parties agree to attempt to resolve concerns in good faith before escalating the matter further.

21. Governing Law

This agreement is governed by the laws of England and Wales.

22. Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

23. Client Agreement and Acknowledgement

By purchasing the Nutrition Clarity Analysis or Clarity+ service and agreeing to these terms, the client confirms that they:

• have read and understood this Client Service Agreement
• understand the nature of the service being provided
• understand that recommendations are based on the information they provide
• understand that the service does not guarantee specific results
• understand the refund and cancellation terms
• understand the health and medical disclaimer
• agree to the collection and use of relevant information in accordance with the Privacy Policy
• agree to the terms applicable to their selected service

For Clarity+ clients specifically, the client also acknowledges that:

• the included 30-minute Review Call must be booked and completed within one month of receiving the final report
• the included WhatsApp support lasts for 7 days following the completed Review Call
• WhatsApp support is subject to normal working hours and is not an instant-response service
• Leo Loves Nutrition's normal working hours are Monday to Friday, 9am–5pm UK time